Refund policy

Exchange Policy

At Koala Hugs, we take immense pride in offering 100% authentic,Premium&Luxury children's boutique products crafted with the utmost care and quality.

Please review our exchange policy carefully before making a purchase:

1. No Refunds: All sales are final. We do not offer cash or monetary refunds. 

2. 5-Day Exchange Window: We gladly accept exchanges within 5 days of receiving your order, provided that the item is unworn, unwashed, in its original condition, and with all original tags and packaging intact.

3. Exchanges Process: Exchanges are subject to item availability. If you wish to exchange an eligible item for a different size or style, please contact our support team. Customers are responsible for any applicable return shipping fees unless the item arrived damaged or incorrect.

4. Authenticity Guarantee: Every single piece in our collection is guaranteed 100% authentic and genuine brand merchandise.